Complete satisfaction is our goal. When your order arrives, please check each item carefully (immediately). If for any reason, you're not satisfied, you may return that new, unused product for an exchange, credit or refund.
To initiate a return, please read below.
ONLINE ORDERS: 5CR Western Outfitters accepts items for return within 10 days of purchase. Exchange is available within 30 days of purchase. eGift card refund is available within 90 days of purchase. All return, exchange or refundable items must be new and in an unused condition to qualify.
Special order, drop ships and custom merchandise may not be returnable or may be subject to a restocking fee. Items(s) must be in original condition and box, including all parts, accessories, and packaging. Used ropes and used saddles are not returnable.
All orders must include the Return Authorization Form which must be filled out and included with your return shipment. A 5CR customer service agent will provide you the form via e-mail. To initiate a return e-mail us at; [email protected]
If you simply have changed your mind or wish to exchange a product, we ask that the customer pay the return shipping charge to us. The return shipping fee is $10 which is non-refundable, unless the item is being returned as a result of our error (damaged, wrong item sent, etc.). If we have made a mistake on the order, call our customer service center at (208) 369-6055
In the case of items returned for exchange, you will be responsible for shipping fees for the new item(s) to be sent back to you. Please indicate on the online form the speed of shipping service you prefer. If you want shipping to be expedited or rushed, you will have to indicate this in the notes on your exchange. Otherwise, standard shipping will be provided.
Please email [email protected] to request a refund, exchange, or credit. Once the item(s) have been received, please allow 3-5 business days for processing. The refund, exchange, or gift card will be issued based on the original purchase date and condition of item(s).
Restocking fees are sometimes necessary for returned items where there was no mistake on the original order, as we may incur freight charges back to a vendor or to cover our loss on custom or special ordered merchandise. These fees are also used to defray the expense of repackaging, cleaning, or restoring an item to “as-new” condition. Restocking fees may apply to special orders, drop shipped orders, and custom merchandise. Depending on the item, these types of orders may not be returnable. If a restocking fee is applied to your return, it is calculated as 15% of the purchase price.
Processing fees are not applicable in most cases, however 5CR Western Outfitters does reserve the right to charge any additional fees in connection with your return should the need arise.
We want you to be happy with the ropes you receive from 5CR Western Outfitters. When you receive your ropes, please inspect each one carefully. If you are not completely satisfied, please return, within 20 days of original order, any unused rope to 5CR Western Outfitters for an exchange or refund. Unfortunately, we cannot accept a used rope for return. Please call our customer service representatives for tips on keeping your ropes clean, straight and useful.
It is important that your new saddle fits both you and your horse. When your saddle arrives, please inspect it carefully, saddle your horse with it using a clean pad, and make sure you are satisfied> with the quality and fit. If, for any reason, you are not satisfied, please return the unused saddle for a refund or exchange. Please realize that a new saddle won't sit completely down on the horse's back until it has been ridden several times. Full credit will only be given on a saddle if there are no signs of wear, dirt or use. A restocking fee may be assessed on saddles not in new condition.
PRICING & SPECS
- Merchandise prices and specifications are subject to change without notice.
- Typographic, photographic and/or descriptive errors are subject to correction. We apologize for any inconvenience.
- Not all products are available in all areas due to country, state or local laws.
- We reserve the right to limit product quantities to dealers.
- Actual shipping charges may apply.
DAMAGES & SHORTAGES
Immediately contact the delivering carrier and save all packing materials for inspection. Damages and shortages must be reported within 72 hours.